Frequently Asked Questions
| Topics: Answers: There are an infinite number of uses for our products. From sales to analysis, we provide the information that you need. If you don't see what you need in our packaged reports, we can create custom reports, data sets and even extensive analysis. Contact our sales department for more information. All of the oil producing states in the United States, as well as the Gulf of Mexico Click Here to see the regional break outs that we offer. Permit information is collected from the agencies that govern the oil and gas permitting and drilling activities for each state or region. This information is entered and clarified before publishing. Drilling activity is surveyed from the drilling contractors that are doing the drilling activity. This information is collected and updated every week. Call us at 800-627-9785 or order online by selecting the product you want and entering in the appropriate information. Our reports are delivered by US postal service, email, fax, or even by courier for the fastest delivery possible. Different weekly report regions are published different days of the week. Our offshore Gulf of Mexico report is published each Monday. Report regions that cover only the Mid-Continent, Rocky Mountains and the West Coast are published on Tuesday. All other regions, as well as reports that cover all areas, are published on Friday. If there is a holiday that is observed on a Monday, the Monday reports will be published on Tuesday and the Tuesday report on Wednesday. If there is a holiday falling at the end of the week, then the reports will be published the last business workday of the week. Reports published monthly are sent out the last business day of each month. All of RigData®’s reports, datasets and maps are under copyright. This means that you cannot re-publish or forward the reports to other people, including others within your company, without our prior permission. If you want to distribute to one or two others, we do have extra copy prices, so that you do not have to pay for another full copy. If it is more than that, call us about a site license. We will work with your specific needs. Many people confuse our billing cycle with our publication cycle. Depending on which report(s) you order, you will receive the report daily, weekly, monthly or quarterly. However, we invoice once a month. Invoicing can be set up quarterly, semiannually or annually, upon request Personal or business check, Visa, Mastercard, American Express, or money order. PDF NOTE: You will need to have Adobe Acrobat Reader 4.0 or newer to view the attached PDF file. If you have text cut off at the margins of the page, please select the ‘Print to Fit’ option in the Print dialog box. DBF NOTE: The DBF file is a data set and can be opened with Excel or other database programs. If you want to open this file in Excel, follow these procedures: If you want to open this file in Excel, follow these procedures: 1. Save the attachment from your email 2. Open Excel 3. Select ‘File’ from the menu bar 4. Select ‘Open’ from the dropdown menu 5. Change ‘Files of Type’ to ‘dBase Files (*.dbf)’ 6. Navigate to the directory where the attachment was saved 7. Click ‘Open’. TXT NOTE: The text file is pipe delimited and can be opened with Excel or other database programs. If you want to open this file in Excel, follow these procedures: 1. Save the attachment from your email to a designated location 2. Open Excel 3. Select ‘File’ from the menu bar 4. Select ‘Open’ from the dropdown menu 5. Change ‘Files of Type’ to ‘Text Files (*.prn; *.txt; *.csv)’ 6. Navigate to the designated location where the attachment was saved 7. Click ‘Open’. This will open the Text Import Wizard window 8. Select ‘Delimited’ and click ‘Next’ 9. Uncheck the checkbox for ‘Tab’ 10. Check the checkbox for ‘Other’ 11. In the box to the right of ‘Other’, enter a pipe character. This character is typed by holding down ‘Shift and pressing the backslash key (\). 12. Click ‘Finish’ Call Us
Toll Free: 800-627-9785 Email Us Sales inquiries: sales@RigData.com Billing questions: accounting@RigData.com Customer service and product distribution: customerservice@RigData.com Newsletter information: newsletter@RigData.com Marketing information: marketing@RigData.com Research and Consulting: research@RigData.com Call us at 800-627-9785 and talk to someone in the customer service department. You need to make sure that RigData@xmr3.com is listed as an acceptable address to receive from. There are many different ways spam filters can be set up. Contact our customer service department or send an email to systems@RigData.com for further assistance. Currently you have to contact our customer service department to make any changes. Watch for new functionality on our website. Account management will be coming soon. Our Rigs & Drillers Directory is published once a year. Contact us at 800-627-9785 and ask for Michael Wayne to get your company’s ad placed in the Directory. At various times of the year, we have request forms up on our website for Rigs & Drillers and complimentary calendars (available for oilfield associates). If you don’t find a request form, we have probably run out or haven't started taking orders yet. Please, call us at 800-627-9785 for more information. Contact Us
7001 Boulevard 26 Suite 600 Fort Worth, Texas 76180 Phone 817-285-9600 Fax: 817-285-9405 E-Mail: sales@RigData.com Yes, Click Here |
Fort Worth, TX 76182-0547